Refund policy

Returns, Refunds & Cancellations

Because all products are custom-made to order, cancellations, returns, or refunds are not available once production has begun.

If your order arrives damaged, you must notify us within 24 hours of delivery, provide clear photographic evidence of the damage and packaging, and ensure the parcel was signed for as damaged with the courier.

We may require the item to be returned for inspection within 48 hours using tracked delivery before arranging a replacement or refund.

Refunds or reprints are not offered for colour variations unless a prior written agreement was made to match a supplied sample before production.